Plan – Tips & Logistics

What Happens If You Lose Your Paris Museum Pass?

Lost or damaged your pass mid-trip? Here’s the official policy and your real practical options — depending on whether you have a digital or physical pass.

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The Short Answer

Can You Replace a Lost Paris Museum Pass?

Official Policy
Digital pass: fully recoverable from your email inbox at any time. Physical pass: no replacement is possible — you would need to buy a new one at full price.

This is one of the most practical reasons to choose the digital version over a physical card. If you lose your phone, the QR code is still in your email — accessible on any device. If you lose a physical card, it’s gone.

Already bought a physical pass? Take a photo of it as soon as it arrives. While venues won’t accept a photo in place of the card, it confirms your pass number if you need to contact the issuer.
Your Situation

Digital Pass vs Physical Card: What Happens

Digital Pass

Lost your phone or deleted the email?

Your QR code was delivered to your email address at the time of purchase. Log into that inbox on any device — laptop, borrowed phone, hotel computer — and your pass is there.

Search your inbox for the sender (Tiqets or GetYourGuide depending on where you bought) and look for the confirmation email with the QR code attached.

Physical Card

Lost or stolen card?

The official Paris Museum Pass programme does not offer replacements for lost or stolen physical cards. No exceptions are made for theft, damage, or accidental loss.

Your only option is to buy a new pass at full price, or to switch to individual tickets for the remainder of your visit.

See the full comparison: Digital vs Physical Paris Museum Pass →

Step by Step

What to Do If You’ve Lost Your Pass

1
Check your email first
Regardless of whether you bought digital or physical, your purchase confirmation email is the first place to look. Search for “museum pass”, “Tiqets”, or “GetYourGuide” in your inbox. For digital passes, the QR code is in that email.
2
For digital passes — access from any device
Open your email on any available device. If you used Tiqets, you can also log into your Tiqets account at tiqets.com and access your booking there. GetYourGuide bookings are accessible the same way at getyourguide.com.
3
For physical passes — contact the seller
Contact Tiqets or GetYourGuide customer support with your order number. While they cannot issue a replacement physical pass, they may be able to confirm your purchase dates if you need documentation — for example, for a travel insurance claim.
4
Consider travel insurance if the loss was due to theft
If your pass was stolen, file a police report (déclaration de vol) at the nearest commissariat. Some travel insurance policies cover the cost of replacement tickets or passes — you’ll need the police report as evidence.
5
Decide: buy again or switch to individual tickets
If you’ve already used the pass for a day or two and have fewer venues left to visit, it may make more sense to buy individual tickets for the remaining sites rather than purchasing a new full pass.
If You Need to Buy Again

Where to Buy a Replacement Pass in Paris

If you need to buy a new pass urgently during your trip, you have a few options — though buying online is still the fastest even when you’re already in Paris.

Buy online (fastest): Order via Tiqets or GetYourGuide and receive your digital QR code by email within minutes. No queuing required.
In person: Paris tourist offices (Champs-Élysées, Gare du Nord, Gare de Lyon), major museum entrances, and some FNAC stores. Expect queues at peak times. See our full guide: Where to Buy the Paris Museum Pass →
Prevention

How to Make Sure You Don’t Lose Your Pass

A few simple steps before your trip can save a lot of stress if things go wrong:

For digital passes: Screenshot the QR code and save it to your camera roll. Add the confirmation email to your favourites or a travel folder. Consider adding it to Apple Wallet or Google Wallet if the provider supports it.

For physical passes: Keep it in a dedicated section of your wallet, separate from cards you use frequently. Photograph both sides as soon as you receive it.
Common Questions

Frequently Asked Questions

No. The Paris Museum Pass is non-refundable once purchased, and losing it does not entitle you to a replacement or refund. This applies to both digital and physical passes. Travel insurance is your best option if you’re concerned about the financial risk.
Log into your email on any other device — a laptop, tablet, or borrowed phone. Your QR code is in your original purchase confirmation email. You can also log into your Tiqets or GetYourGuide account to retrieve the booking. As long as you can access your email, you can access your pass.
No. Museum entry staff require the original physical card to verify the pass. A photo is not accepted as a valid pass at any of the covered venues. This is distinct from a digital pass, where the QR code displayed on screen (or as a screenshot) is the actual valid ticket.
File a police report at the nearest commissariat as soon as possible. This is required by most travel insurance providers for theft claims. The pass itself cannot be cancelled or blocked — whoever has it could technically use it — so report the theft promptly. For digital passes, the original QR code in your email remains valid and tied to your purchase.
It depends on your policy. Many comprehensive travel insurance plans include coverage for pre-purchased tickets and passes that are lost or stolen. You’ll typically need proof of purchase (your booking confirmation email) and, for theft, a police report. Check your policy wording under “travel documents” or “pre-booked activities”.
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